Derek Peden

Derek Peden

Twitter “Support”

In around 2015 I’d (stupidly) changed my username from my real name to an another name and now I want to change it back. Except I can’t, cause someone else is using it. Yes, my former self, living in 2015, has the username (no-one else) so twitter won’t release it to me to use in 2018.

I’ve tried their support@twitter.com email address, and you’ll be shocked to learn that they’d prefer to Tweet their support team… or at least their support Bot. And if there’s one thing more in penetrable than “press 1 if your call relates to…” automation it’s a Bot with pre-programmed Q&A.

So how I actually contact a human at Twitter? Do they actually have humans in support?